Our availability targets, incident process, data freshness objectives, and support commitments are designed so your compliance workflows remain predictable and well documented.
Formal SLAs (service credits, custom RTO/RPO, whitelabel SLOs) apply to Enterprise agreements and select Business contracts.
Contracted response/restore times and credits are available with Enterprise SLAs.
Exact quotas are documented in your plan and may be adjusted to ensure fair use.
Business hours: Mon-Fri, 09:00-18:00 CET (excl. German public holidays).
SLA commitments (including service credits) are available with Enterprise and selected Business plans. This page outlines operating objectives only; binding commitments are set out in the applicable order form and any separately agreed SLA or DPA.
Effective date: 2026-04-09. We may update this page as our infrastructure evolves.