Can we keep our current screening provider?
Yes. MatchAudit works alongside existing screening providers by organizing reports, screenshots, spreadsheets, emails, manual checks, reviewer rationale, and final decisions into audit-ready evidence records.
What counts as one screening?
One screening is one submitted subject or screening action processed through MatchAudit. Re-screening may count as a separate usage event where monitoring is enabled.
What counts as one Evidence Hub record?
One Evidence Hub record is one structured evidence file for a review, case, onboarding decision, payment, vendor check, or other compliance decision context.
Can multiple files be attached to one evidence record?
Yes. Free trial records support 2 files per record, Starter supports 3 files per record, and Business supports 20 files per record plus ZIP Evidence Packs with original source files.
What happens when we reach a plan limit?
Customers receive warnings before reaching limits. Free usage stops at the included limit. Paid organizations can be configured to block usage, permit controlled overage, or require an upgrade.
Are overages charged automatically?
No surprise usage charges are advertised on this page. Overage behavior is controlled at organization level, and actual overage charging should only be relied on after backend enforcement and billing are enabled for the organization.
Does Starter include API access?
No. Starter is for dashboard-led evidence records, file uploads, reviewer rationale, decisions, and PDF Evidence Packs.
What specifically changes between Starter and Business?
Business moves from 10 manual records and 3 files per record to 1,000 records, 20 files per record, review queues, bulk CSV/XLSX intake, ZIP Evidence Packs, workload visibility, and monitoring where implemented.
Is Enterprise publicly priced?
No. Enterprise is custom-priced because limits, governance, integrations, retention, procurement requirements, and onboarding scope must be agreed before contracting.
What is Audit Workflow Setup?
Audit Workflow Setup is an optional EUR 990 one-time add-on for configuring SOPs, reviewer flow, Evidence Hub structure, Evidence Pack expectations, and rollout readiness. It is not a subscription tier.
Can we export our records if we cancel?
Free trial records support PDF Evidence Packs while the account is active. Paid accounts can export eligible records while active. Contact support before cancellation to arrange export needs.
Does MatchAudit make the final compliance decision?
No. MatchAudit is decision-support software. Your organization remains responsible for final legal and compliance judgment.